Contact Center Solution Architect
Our Clients Muntinlupa
Responsibilities:
- Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
- Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.
- Drive integration of voice and web-based channels with back-end systems, APIs, and analytics platforms.
- Coordinate with cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
- Architect and lead API integrations between internal platforms, external systems, and cloud services.
- Gather integration requirements and translate them into scalable technical solutions in collaboration with development, infrastructure, and product teams.
Qualifications:
- Proven experience in designing and implementing Conversational AI, IVR, and chatbot solutions.
- Strong expertise in cloud platforms (AWS, Azure, GCP) and cloud-native application architecture.
- Hands-on experience with API design and integration best practices.
- Excellent collaboration and communication skills to work with cross-functional teams.
- Ability to lead technical design discussions and deliver high-quality, scalable solutions.
Nezda TechnologiesQuezon City, 30 km from Muntinlupa
and PowerPoint.
Qualifications:
• Preferably a college graduate.
• At least 3 years of experience in a Team Lead or Supervisor role within a Contact Center or Operations environment.
• Proven experience in team management and leadership.
• Strong oral...
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Senior Manager / Career Level 6 / 14 – 20 years of experience
• Drive business development for the cloud contact centre transformation practice: lead proposals, solutioning, RFIs/RFPs and client pursuits across market units.
• Build and execute go...
Our ClientsManila, 25 km from Muntinlupa
Responsibilities:
• Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
• Collaborate with technology...
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