Global People Service Center Workday Coordinator

This individual will collaborate closely with other teams to provide timely support and excellent customer service to employees.

• Remote work set up
• 20% night differential pay
• HMO benefit + free dependents
• Competitive salary package

• Manage ticket queue for the Global People Service Center, prioritizing requests based upon the level of urgency and impact.
• Process transactions with speed, while not sacrificing quality or accuracy.
• Ensure that all documentation is kept up to date, is accurate and complete.
• Determine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when appropriate.
• Perform administrative tasks in Workday such as name changes, location changes, employee movement and other tasks to support employees.
• Distribute letters and communications, via Workday and/or DocuSign to employees.
• Review Workday data for accuracy and completion.
• Maintain knowledge of policy and process changes to deliver accurate information to employees.
• Share learnings and best practices with other team members, both verbally and documented within the knowledge base.
• Analyze transactions and requests to identify efficiencies and drive People Service Center delivery optimization.
• Recommend creation of or updates to Job Aids to enable employee to self-service in Workday.
• Cross-train with People Operations team to expand skills and provide support for each other when volumes increase.

• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills with attention to detail.
• Thorough understanding of human resource principles, practices, and procedures.
• Experience in service center related technologies.
• Experience with Workday HCM
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software

• 3+ years in Human Resources service center, operations management, or process improvement
• Working knowledge of core Human Resource functions
• Well-versed in local employment laws, regulations, and requirements

• Night shift work schedule
• Remote work