BPO Trainer (Collections Account) Mckinley West, Taguig

• The Trainer supporting the Collections Center of Excellence (COE) will develop and deliver overview/orientation training for new hires, as well as new hire technical skills training for several aspects of the COE’s business.
• The Trainer will also be responsible for the development and delivery of new skill and/or process training as required across the COE.
• Will be expected to work closely with Operations and Operations Leadership to identify training needs as they develop and ensure employee skills are maintained to deliver a consistently positive customer experience and competent employee base.
• Contribute to operational goals as required.
• Support other COEs as required.

• University degree or studies underway preferable or 2+ years’ work experience in an operational environment.
• Advanced English skills, both written & verbal.
• Previous experience in curriculum development and training delivery preferable.
• Proven strong presentation and communication skills, including ability to prepare clear and effective presentation slides and documents.
• Attention to detail and ability to interact effectively with all staff and management levels.
• Moderate to Advanced skills with Microsoft Office Outlook, Word, Excel and PowerPoint.
• Ability to present and translate complex data into simple concepts as well as being able to learn new concepts quickly.
• Proven strong organizational and communication skills.
• Ability to coach and train individuals and groups.
• Skilled at delivering multiple priorities and effectively meeting deadlines.
• Flexibility to adjust to different tasks and deadlines.
• Ability to work overtime as needed.
• Works with minimal supervision.
• Bachelor's Degree
• MUST BE Fluent in English, both written & verbal
• 3 years of related experience in curriculum development and delivery (adult education or business) in BPO - preferred
• Must have Collections / Accounts Receivable (B2B) Training experience
• Experience managing multiple priorities
• Strong facilitation & change management skills
• Amenable to work Night Shift and work onsite in Mckinley Hill, Taguig

• Proven strong presentation and training delivery skills
• Ability to present and translate complex data into simple concepts
• Excellent written & verbal communication skills - preferred
• Proven strong organizational skills, attention to detail and ability to interact effectively with associate and management levels - preferred
• Proficient with Microsoft Office (Outlook, Word, Excel and PowerPoint) - preferred

• Collaborate with COE Leadership to define and maintain an organizational training strategy and implement training courses through effective coordination with internal resources and clients.
• Develop and document effective training materials and curriculum as needed in a range of media formats.
• Maintain existing curriculum to ensure training remains consistent, current, and accurate.
• Deliver curriculum for technical and soft skill training as needed.
• Incorporate methods of classroom and on-the job evaluation and well as training effectiveness measures.
• Maintain thorough understanding of Collections COE work processes, policies, and procedures.
• Work with onshore training organization to ensure desk level procedures are maintained current.
• Maintain functional procedure documentation; develop, update or restructure as the business process is modified.
• Facilitate and assist with the development of processes and functional checklists as needed by the business

Benchmark training best practices across tracks.