HR Service Delivery Manager

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

WORK SETUP: Hybrid

• In-depth understanding of Benefits processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
• Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.
• Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
• Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensures progress, issues and agreements are properly documented and acted upon.
• Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions

Project/Team Location: Taguig, Uptown Bonifacio Tower 3