[ref. d10002618] DE027614-Service Delivery Manager - Insurance - Muntinlupa
Muntinlupa
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Service Delivery Manager - InsuranceWORK SETUP: Hybrid
RESPONSIBILITIES:Deliver the end-to-end contract or a component of the contract aligned to the solution plan, ensuring project meets contractual and economic commitments.
Accountable for project management, including scope, timeline, risk, and quality management. Build and engage high performance teams, ensuring the right talent plan to achieve contract outcomes.
OTHERS:Project Shift Schedule: Mid/Night Shift
Project Rest Day: Weekends
Project/Team Location: Muntinlupa Filinvest Axis Tower One
Vitro, Inc.Makati, 20 km from Muntinlupa
efficiency and customer satisfaction.
• Ensure compliance with security, compliance, and operational risk standards.
Service Delivery Manager
• Acts as the primary contact for customers and liaise between the customer and the internal support teams...
Questronix CorporationMakati, 20 km from Muntinlupa
Performance Monitoring: Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
• Issue Resolution: Managing escalations, investigating service disruptions, and coordinating timely...
Private AdvertiserParañaque, 15 km from Muntinlupa
for improvement and automation opportunities
Service Delivery
Oversee the day-to-day operations of the shared service center, ensuring high quality service delivery to internal clients by meeting agreed service level agreements (SLA)
Leadership
Lead and manage...