Sales Coordinator

 I.  JOB PURPOSE

The role ensures customer satisfaction by delivering accurate, timely, and well-coordinated services.

• Receive and process quotation requests from customers via phone, email, or walk-in.
• Ensure accurate and timely issuance of quotations.
• Support Account Managers in daily sales activities and follow-ups.
• Coordinate with customers regarding their inquiries, requirements, and feedback.
• Attend to walk-in clients and provide appropriate sales support.
• Assist in addressing and coordinating responses to customer complaints as escalated by Account Managers.
• Attend pre-bid meetings and client presentations when required.
• Act as liaison between customer and internal departments (IDG, Operations, Accounting, Admin/HR) to ensure smooth project execution.
• Monitor and ensure completeness of Purchase Orders (P.O.s) received from customers.
• Handle In-House Account coordination, including Anchor Clients and Subsidiaries.
• Support the business plan by working beyond standard hours when necessary to meet business objectives.

• Prepare and organize bidding documents as required by clients or Account Managers.
• Facilitate client accreditation processes, ensuring submission of complete and updated company documents.
• Maintain and update records of all customer-related requirements, certificates, and expiration schedules.
• Draft and issue official business correspondence related to client accreditation, legal, and certification matters.
• Prepare and issue Warranty Certificates to clients upon request.

• Coordinate with different departments to obtain technical drawings, certifications, production timelines, and other documentation required for client compliance or inquiries.
• Track status of quotations, orders, deliveries, and payments with internal stakeholders.
• Provide administrative assistance to the Sales & Marketing Manager and Sales Support Manager.
• Perform other related duties as assigned to support the overall goals of the Sales and Marketing Department.

• Education: Bachelor’s degree in Business Administration, Marketing, or related course
• Experience:

o Background in system furniture or modular cabinet industry is preferred

• Skills:

o Excellent verbal and written communication skills

o Strong coordination and planning skills

o Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

o Ability to multitask and meet deadlines

o Strong interpersonal and customer service skills

o Able to work independently and take initiative

• Timeliness and accuracy of quotations and documentation
• Level of support provided to Account Managers and clients
• Quality and completeness of bidding and accreditation documents
• Responsiveness and professionalism in handling customer concerns
• Positive internal coordination and communication
• Feedback from Account Managers, clients, and department heads