Sales Tool Helpdesk Analyst (Open To Fresh Graduates)

• Candidate must possess at least a Bachelor's/College Degree on any course.
• Fresh Grad / Entry Level specializing in Technical and Helpdesk Support or equivalent.
• Required skill(s): basic trouble shooting, technical skills.

Responsibilities

Position Description

The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, in order to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.

• Process incidents and requests, submitted by the users on our different platforms. This includes both technical issues and “how-to” questions.
• Provide live assistance on our chat support a few hours per week.
• Able to meet or exceed agreed service level targets with the client.

Qualifications: ** Open to Fresh Graduates

** Amenable to work in Taguig

• Location: Taguig City, National Capital Region (NCR).
• Full Time position(s) are available.
• Number of vacancies: 6.

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Apply to our job portal: cgi.njoyn.com

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About Us

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 74,000 professionals serving clients from hundreds of locations worldwide, CGI has an industry-leading track record of on-time, within budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results.

With global delivery capabilities in centers located across five continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market