Customer service manager

Job Description

Posted on 3 September 2025

Client Success Specialist-Published Title

(1 Vacancy)

Job Description:

Responsible for:

• handling inbound restaurant take-out orders in Mandarin and English;
• handling escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients;
• working with other co-workers to meet the needs of the company and clients;
• providing technical support to clients;
• being the Subject Matter Expert and point of Escalation to trainees & production agents;
• handling clients; and,
• such other tasks as may be given by the employer analogous to the foregoing.

• Bachelor’s degree in Business Administration, Marketing, Communications, or any related field; equivalent work experience may be considered.
• At least 1–3 years of experience in client success, account management, customer service, or a related role.
• Strong English communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to build and maintain positive client relationships.
• Proven problem-solving and conflict-resolution skills.
• Highly organized with the ability to manage multiple accounts and tasks simultaneously.
• Tech-savvy, with proficiency in CRM systems, support ticketing tools, or related platforms.
• Customer-focused mindset with a strong sense of ownership and accountability.
• Willingness to work night shifts/U.S. business hours.
• Background in the restaurant, hospitality, or food-service industry is an advantage.

Work location

CITY OF PASIG, NCR, SECOND DISTRICT

Remarks

No additional remarks

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