Customer Service Manager - Logistics
Pasay
Lead and manage the customer service team to ensure exceptional service delivery.
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer inquiries and complaints effectively and professionally.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Collaborate with internal teams to resolve service issues and enhance processes.
- Train and mentor team members to develop their skills and performance.
- Ensure compliance with company policies and industry standards in customer service operations.
- Prepare and present reports on customer service performance to senior management.
Opportunity for Career GrowthGrowth and Learning Opportunities
A successful Customer Service Manager should have:
- A strong background in managing customer service teams, ideally within the Transport & Distribution industry.
- Excellent communication and problem-solving skills to address customer needs effectively.
- Proven ability to analyze data and implement strategies for service improvement.
- Familiarity with customer service tools and technologies.
- A results-oriented mindset with the ability to motivate and lead a team.
- Permanent position with opportunities for career growth in a reputable organization.
- Comprehensive training and professional development programs.
- Collaborative and supportive work environment.
- A chance to make a meaningful impact in the Transport & Distribution industry.
If you are passionate about delivering excellent customer service and ready to take on a leadership role, we encourage you to apply today.
Mandaluyong, 5 km from Pasay
Job Qualifications
Customer Service Manager in Mandaluyong
Manufacturing Industry
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