Operations Manager | Bohol
IBEX Global Solutions Cebu City Full-time
DUTIES AND RESPONSIBILITIES:
- Manage the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies
- Ensure optimum productivity and service level goals are maintained at all times
- Maintain an excellent working relationship with clients while continuously strive to improve the level of overall service provided.
- Develop all team leads to ensure top performance
- Day to day management of account and related issues
- Monitor, measure, report & analyze data to improve call centre performance
- Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques
- Responsible for staffing and hiring
- Provide Subject Matter Expertise
- Hold team meetings on a regular basis with direct reports.
- Communicate all process and client changes to direct reports within specific timeliness
Shamrock Bakery and Restaurant CorporationCebu City
GENERAL MANAGER OF OPERATIONS
The General Manager of Operations is a senior executive role accountable for the effective management and strategic leadership of three critical divisions.
1. Operations – overseeing bakery production, supply chain...
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Operations Manager
Job Description
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Job Description
Posted on 24 July 2025
We are seeking an experienced and highly skilled Technical Operations Lead who will be responsible for overseeing and managing the technical operations of the Roofing and EPS (Expanded Polystyrene) factory...