L3 Application Support Engineer

apartmentNYGC Services, Inc. placeManila scheduleFull-time calendar_month 

Opportunity: L3 Application Support Engineer | Hybrid Setup | Alabang

Greetings from NYGCI!

We are currently hiring for an L3 Application Support Engineer for our client in Alabang, Muntinlupa.

Position Details
  • Position: L3 Application Support Engineer
  • Location: Alabang, Muntinlupa
  • Work Setup: Hybrid (3 Days Onsite)
  • Shift: Mid Shift

Job Summary

We are looking for an experienced L3 Application Support Engineer to manage application deployments, provide production support, troubleshoot incidents, and ensure the stability and performance of enterprise applications.

Key Responsibilities
  • Provide Level 3 application and production support
  • Deploy applications across development, test, and production environments
  • Troubleshoot application issues and perform root cause analysis
  • Manage incidents, problems, and change requests
  • Support deployment and release management activities
  • Monitor application performance and system health
  • Execute SQL queries for troubleshooting and data validation
  • Develop and maintain PowerShell scripts for automation
  • Collaborate with development, infrastructure, and business teams
  • Maintain operational and technical documentation
Required Skills
  • Application Support / Production Support
  • Windows Server Administration
  • Microsoft IIS
  • MS SQL Server
  • SQL Queries
  • PowerShell Scripting
  • Azure DevOps
  • Microsoft TFS
  • Incident, Problem & Change Management
  • Deployment & Release Management
  • Troubleshooting & Root Cause Analysis
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
  • Minimum 5 years of experience in Application Support, Deployment Engineering, Production Support, or Software Maintenance
  • Strong troubleshooting and analytical skills
  • Experience supporting enterprise applications
  • Excellent communication and collaboration skills
Preferred Skills
  • Linux Administration
  • AWS or Microsoft Azure
  • Docker
  • Microsoft C#
  • Database Administration
  • ITIL Certification
Ideal Candidate
  • Strong background in enterprise application support
  • Experience with deployment and release management
  • Excellent troubleshooting and root cause analysis skills
  • Able to work independently in a fast-paced production environment
  • Strong communication and stakeholder management skills
Tools & Technologies
  • Windows Server
  • Microsoft IIS
  • MS SQL Server
  • SQL
  • PowerShell
  • Azure DevOps
  • Microsoft TFS
  • Docker
  • AWS
  • Microsoft Azure
  • Linux

Interested candidates may send their updated resume directly to: rah••••@nygci.us

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