Application Support Engineer

• Provide day-to-day application support to ensure system availability and optimal performance
• Ability to be part of an on-call rotation. When on call the shift is 8 hours per day for all 7 days of that week (including weekend)
• Monitor and manage incident tickets, ensuring timely resolution and proper documentation
• Perform incident support and incident management, including prioritization, escalation, and closure
• Troubleshoot application issues by analyzing logs, identifying root causes, and implementing fixes or workarounds
• Assist in maintaining and improving application stability and reliability
• Collaborate with development, infrastructure, and business teams to resolve technical issues
• Investigate recurring issues and contribute to problem management and continuous improvement
• Communicate effectively with stakeholders regarding incidents, outages, and resolution progress
• Maintain support documentation, knowledge base, and standard operating procedures
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• Bachelor’s degree or equivalent experience
• 2+ years experience in production or application support
• Basic experience with databases (SQL/NoSQL)
• Experience with support tools like ServiceNow, Splunk, Datadog, and Postman
• Experience working with ticketing systems (e.g., ServiceNow, Jira, etc.)
• Understanding of incident management processes and SLAs
• Familiarity with system monitoring and logging tools
• Knowledge of at least one programming language (Java, Python, or JavaScript)
• Familiar with cloud platforms (preferably Azure)
• Exposure to container environments (preferably Kubernetes)
• Ability to read and understand application code (for debugging and issue analysis)
• Willing to join an on-call rotation (8 hours daily for 1 week, including weekends)
• Proven solid troubleshooting and problem-solving skills
• Proven solid troubleshooting and root cause analysis skills
• Proven good communication skills to work with technical and business teams
• Proven team player, able to work with cross-functional and global teams
• Proven quick learner, able to pick up new tools and applications independently

Preferred Qualification:

• Basic knowledge of SQL (ability to run queries, analyze data, and support troubleshooting)

• Laptop/Computer Provided by the Company
• Market Total Rewards Package
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• This includes our over 25,000 employees in the Philippines. Elevate your career with a leading health care company while improving lives.