Operations Key Account Manager | Freight Forwarding | Logistics - Manila

Make Your Next Career Move and Defy Your Limits with KMC Solutions!

At KMC Solutions, we make it easy for the world’s fastest-growing companies to scale in the Philippines. As the country’s leading provider of flexible office space and Employer of Record (EOR) services, we help businesses expand without the red tape—offering a faster and easier path to growth in the Philippines.

Work Set-Up and Schedule: On-Site and Dayshift (Monday to Friday; 9AM to 6PM)

• Management of customer KPI reporting, TAT/SLAs, operational reporting, and issue resolution.
• Manage day to day reporting needs, look at trend analysis for operational concerns as well as provide solutions directly to customers and operational teams.
• Manage customer escalations and collaborate with the different regions or countries for issue resolution.
• Support account manager with process documentation, presentation materials for Monthly Performance
• Ensure SOP and SOW are implemented, and countries are following the business requirement.
• Review (MBR)/Quarterly Business Review (QBR), and other customer program needs.
• Onboarding of new customer business using defined implementation methods and project skills.

Qualifications:

• Preferably with a Bachelor's Degree in Customs, Logistics or anything related to business/operations.
• Required: At least 2-5 years of experience in Freight Forwarding/Logistics operations.
• Must have an experience in Operational Key Account Management.
• Excellent Communication Skills (both verbal and written).
• Skilled in MS Office Applications specifically Excel.
• Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.
• Has some background/skills in researching, reporting and data analysis.

• Amenable to Work Onsite in Alabang.
• Amenable to Dayshift Work Schedule (9AM to 6PM).