IT Project Coordinator (Account Manager)

Qualifications:

• 3–5 years of experience in IT project delivery or project management
• Proven experience managing projects using both Agile and Waterfall methodologies
• Working knowledge of contract management, including Statements of Work (SOWs), Master Agreements (MAs), and Master IT Agreements (MITAs)
• Strong communication, presentation, and documentation skills, with the ability to effectively engage stakeholders across all levels
• PMP, PMI, or ITIL certification is an advantage but not required

• Coordinate and monitor IT projects from initiation to completion.
• Work closely with clients and internal teams to ensure project goals and expectations are achieved.
• Manage project schedules, deliverables, risks, and status updates.
• Facilitate meetings and provide regular project reports to stakeholders.
• Maintain project documentation, including project plans, meeting minutes, and status reports.
• Review and manage project-related contracts such as Statements of Work (SOWs), Master Agreements (MAs), and Master IT Agreements (MITAs).
• Ensure project activities comply with agreed contract terms and project scope.
• Support issue resolution and escalate concerns when necessary.
• Build and maintain strong client relationships to ensure customer satisfaction.