HR Employee Data Management Specialist (Night Shift) | Contractual

Position Objectives:

Identifies appropriate actions to resolve inquiries including those related to, but not limited to supporting recruiters, employee data management, employee profiles and systems interfaces.

Key responsibilities:

• Responds to, documents, resolves, and escalates Data Management issues and inquiries as needed; records and tracks all customer calls in internal Case Management System and ensures resolution
• Works within established policies, procedures and performance criteria to provide resolution to inquiries in a timely, courteous and professional manner
• Determines when to transfer/escalate an employee’s call and/or case ticket (via the internal case management system) to another team member or HRBP/CoI
• Achieves performance measures and adheres to established customer service standards and Service Level Agreements (SLAs)
• Manages cases (e.g., open, tracking, close out, follow up) and maintains HR knowledge base (e.g., HR policies, FAQs, process training material) to support timely resolution of escalated EDM inquiries
• Manages completion and compliance for the set-up of HR data and subsequent changes, ensuring it meets predetermined contractual or policy requirements (for instances escalated from Tier 1).

Qualifications:

• Ability to handle confidential and sensitive employee data with strict adherence to data privacy, security, and organizational policies.
• Basic experience or familiarity with working across multiple systems or databases (e.g., HR systems, case tools, or internal applications) is an advantage but not required.
• Customer‑focused mindset with the ability to respond to inquiries in a professional, clear, and courteous manner, primarily through written communication.
• Good written communication skills, with the ability to document case actions, updates, and resolutions clearly.
• Ability to work independently, follow established procedures, and meet expected timelines and service levels with guidance and support from the team.
• Prior experience in HR operations, shared services, administrative support, data processing, or customer support roles is a plus but not mandatory.
• Willingness and availability to work a night shift schedule.
• Fresh graduates are welcome to apply, especially those who demonstrate strong attention to detail, willingness to learn, and readiness to work in a night‑shift environment.