Technical Support Specialist - Network & Security (Work from Home)

Technical Support Specialist - Network & Security (Work from Home)

We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.

We offer premium benefits, including:

• Home-based Setup
• Miscellaneous allowances, performance-based bonus, and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/ 15-days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities!

• Support the Delivery Customer Solutions Engineering Team during the implementation of customer-centric solutions
• Coordinate with multiple Bell teams and customers to support the installation of Voice and Data services
• Build knowledge of the specific products within their business group and understand how the critical end-to-end processes fit together
• Continually seek ways to improve internal processes - Identify problems and help solve them.
• Collect and provide customer information to assist internal Bell teams, such as Sales and Marketing
• Process the appropriate request forms related to both the Bell network and the customer network builds
• Identify revenue-generating opportunities and communicate the opportunities to the Sales team.

• 3-5 years of experience with IP Networking
• 3-5 years of experience with network routing protocols such as: Firewall protocols and mechanisms, IP VPN, BGP, OSPF, DHCP, EIGRP, SIPT
• 3-5 years of experience in Hands on/Lab work completed in routing and switching
• Excellent organizational and time management skills, able to prioritize work task
• Strong interpersonal, teamwork and Leadership skill Bell Customer Interaction

• Strong verbal and written communication skills
• Ability to learn and develop skills in a dynamic environment
• Ability to establish and maintain effective working relationships with a network of stakeholders
• Working knowledge of PC software and Microsoft Office (MS Excel & Word), PowerPoint and Visio knowledge is an asset

• Bachelor’s Degree

• Work from Home
• Night Shift (9PM – 6AM MLA)
• Amenability to working on weekends if needed

If this role sounds exciting to you, click APPLY NOW!

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