Onboarding and Technical Support Specialist - Quezon City

Discover your 100% YOU with MicroSourcing!

Work setup & shift: Night shift schedule, work onsite setup.

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

The Quality checker is primarily responsible for processing interfaced reservations by updating & inputting information as required in an efficient and accurate manner, as well as, performing general administration duties.

1. New Customer Setup:

• Establish new customer accounts and manage the technical requirements for onboarding, including data entry, validation, and code creation for the customer’s website. Tasks include generating QR codes, coordinating with third-party vendors, and working collaboratively with customers, vendors, and internal teams to ensure timely and accurate completion.

1. Customer Onboarding:

• Facilitate a smooth onboarding process by coordinating various aspects, such as preparing training resources for team members, building and testing websites, crafting website content, and setting up email templates and signatures in Autoclick CRM. Maintain communication with customers and third parties, track progress, and reschedule training sessions as needed to meet deadlines.

1. Customer Support:

• Respond to customer and national sales team inquiries via email (and soon chat) regarding product issues, service and sales questions, QR code creation requests, and other client needs. Conduct outbound calls as necessary to resolve requests and provide support.

1. Onboard Progress Tracking:

• Log customer requests in a support and onboarding ticketing system, monitoring issues from initiation through resolution.

1. Database Updates:

• Document interactions with customers and third parties in the customer service database during and after each communication.

1. Build a Professional Client Relationship:

• Maintain a professional demeanor and build positive relationships with clients to enhance customer satisfaction.

1. Appointment Coordination:

• Follow up and reschedule appointments as needed.

1. Website Updates:

• Assist clients with requested changes and updates to their websites.

1. Support Communication:

• Handle support emails and chat requests effectively.

1. Training & Resource Development:

• Create and deliver short training videos, webinars, and loom videos; update help articles and training materials as needed.

1. Software Testing:

• Perform testing on software fixes and updates to ensure functionality and usability.

1. Program Promotion:

• Identify opportunities to promote our services based on each client's unique needs.

1. Marketing Content:

• Develop and update marketing materials.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

• Terms & conditions apply