Training Officer

Summary of Work Activities and Responsibilities

Under the supervision of the Training Services Group Head, the Training Officer manages the Public and In-House accounts, courses, certifications and diploma programs of the Center; provides direct, close-in support to Resource Persons before and during the actual training conduct.

• Serves as Training Officer carrying out training cycle tasks (pre, during, post) such as but not limited to the following:
• Pre-Training
• Coordinates with Program Sales and Marketing Group and Program Development Group for pre-training requirements for each Public and In-House accounts, courses, certifications and diploma programs, i.e. participants profile, venue, reports, etc.
• Coordinates and assists the Resource Persons and In-House partners on the requirements of the course, certification and program, i.e. Canvas requirements, materials, quizzes/exam, preparations, room and equipment set-up, supplies requests, etc.
• Prepares attendance and program orientation slides, IDs, attendance and evaluation link/QR code, cash advance, etc. needed for Public and In-House accounts, courses, certification and diploma programs.
• During-Training
• Set up registration area, assists in class venue preparations on the logistical requirements of the course.
• Monitors participants’ attendance and engagement by providing support to both resource person and participants.
• Manage communication and course requirements to and from participants, In-House partners and Resource Persons.
• Takes class pictures and coordinates with Training team for picture layout, developing and delivery.
• Consolidate submissions of participants and send them to the Resource Person for grading.
• Encode/Set-up course, certification exam questions and answers on Canvas and serves as proctor/support during examinations in Zoom.
• Secures equipment and supplies used after each Public and In-House accounts, courses, certifications and diploma programs.
• Post-Training
• Monitors status of post-program evaluation, submission for grading of Resource Person and updates the Records Officer once grades are received.
• Prepares course evaluation summary, actual expense report and summary report required by the In-House partners (as needed).
• Arrange and organize graduation ceremonies and documentations.
• Check the accuracy and issuance of documentations according to the timeline and standards of the Center.

• Supervises the ordering of Training supplies (consumables, monthly and annual) requirements for the courses, equipment inventory and catering food orders.
• Creates Training Zoom details for all online synchronous sessions.
• Oversee the Training Records Officer, Records and Operations Assistants on behalf of the Training Group Head (if needed).

• Supervise Junior Training Associates in the completion of the pre, during and post training requirements.
• Monitors the department’s internal monitoring sheet and on the submission of post course requirements (e.g., actuals, summary report, materials).
• Suggest and implement improvements and innovation that would positively impact the department and the Center.
• Attends and participates in internal/external meetings on behalf of the Training Group Head (if needed).

IV. Performs other work-related tasks as may be required by the Immediate Supervisor and/or authorized representative.

• Coordination Skills: Ability to proactively coordinate, mediate, and manage actions in relation to others.
• Communications and Interpersonal Skills: Ability to expresses thoughts clearly, accurately and succinctly in verbal and in writing to different audiences; Ability to relate well with others, can adapt to culture/group dynamics and to maintain relations with cordiality and diplomacy.
• Presentation Skills: Ability to interact and engage with the audience; Confident and deliver the school policies during presentations with clarity.
• Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; Organize and keen to details.
• Customer Service Oriented: Actively looks for ways to help and relate well with clients and partners—pleasing, warm, patient and respectful in dealing with people.
• Technology Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks; comfortable with exploring new technologies.

• Bachelor’s degree
• At least 5-7 years of Training related work experience, role/function
• Preferably with Project Management/Six Sigma/ Human Resources knowledge or experience.