[ref. v95674222] HR Operations Manager

• Oversee daily operations of front-line and back-office teams, ensuring performance targets (SLAs, KPIs) are met and addressing service gaps proactively.
• Ensure adherence to HR policies and regulations, manage policy updates, and guide the team in handling sensitive or complex compliance issues.
• Plan and lead support for recurring HR events (e.g., Annual Enrollment), organizational changes, and system/process updates.
• Track and report operational metrics, manage team performance through dashboards and audits, and oversee the function's budget and forecasting.
• Recruit, develop, and retain talent; foster an inclusive, high-performing team culture that emphasizes service, engagement, and continuous development.

Opportunity to join a multinational companyOpportunity to create impact within the healthcare space

A successful HR Operations Manager should have:Required:

• 3+ years' experience leading multi-disciplinary teams in a high-volume, service-focused environment
• Proven ability to lead through change and deliver measurable outcomes tied to strategic HR goals
• Strong knowledge of contact center metrics, tools, and best practices
• Working knowledge of the principles of Data Analytics and a working knowledge of Data Base integrated Dashboard tools such as MS Excel, MS Power BI and/or Tableau

Preferred:

• Professional in Human Resources (PHR); Senior Professional in Human Resources (SPHR); Society of Human Resources Management - Certified Professional (SHRM-CP); Senior Human Resources Certified Professional (SHRM-SPC)
• Bachelors, Human Resources / Business Management / Relevant Field of Study is required. Masters, Business Administration or Relevant Field of Study
• Experience operating in a global environment is preferred.
• Practical, hands-on experience in CRM systems (e.g., Genesys, Workday), contact center platforms, and workforce management tools
• Open to flexible shift / night shift

The company is a large organization within the healthcare industry, dedicated to delivering professional support to its clients. With a strong focus on growth and operational excellence, the organization provides a stable and structured environment for its employees.

• Competitive package
• Comprehensive HMO coverage for employees.
• Night differential pay for applicable hours.
• Opportunities for career advancement in a large organization.
• Hybrid work set-up

If you are ready to take the next step in your career as an HR Operations Manager in the business services industry, we encourage you to apply today!