Sales & Service Specialist I GLOBE Store

The representative plays a key role in achieving sales targets and fostering long-term customer relationships.

• Process all aftersales requests of customers
• Fulfill end to end resolution of customer complaints and reports
• Keep documentations of all service and aftersales transactions of the customers
• Ensures all transactions are resolved within SLA.
• Ensures achievement of store targets on all metrics: Postpaid, Business, Broadband, Prepaid and Lifestyle sales
• Executes all in-store programs of the store to ensure achievement of all sales targets
• Executes field or corporate selling activities to ensure achievement of all sales targets
• Executes other channel of selling like social media, digital and referral programs to ensure achievement of all sales targets
• Ensures staff productivity is passing month on month based on each product targets

• Candidate must be SHS Graduate, College Undergrad or have Bachelor's/College Degree (Preferably in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or any equivalent course)
• Fresh Graduate is accepted
• With pleasing personality
• Proven experience in sales and customer service roles preferred
• Strong attention to details
• Required skill(s): Strong Communication, Negotiation, Problem-Solving Skills
• Willing to work in Robinson Galleria San Pedro, Laguna