Website Project Manager | Client Facing | Remote

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

• Assist our clients through the website production process until their website is launched.
• Act as the bridge between our clients and the development team.
• Ensure the project remains within scope.
• Report the progress of projects to clients on a regular basis.
• Try to keep the project timeline within the approved schedule.
• Proactively make suggestions to clients on how to improve their online presence through industry best practices.

Responsibilities include:

• Manage the website projects in production.
• Must maintain excellent customer relationship.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and manager.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
• Provide support on internal and client projects.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
• Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.
• Is able to zero out non-contacts every end of the week.
• Undergo and pass Advanced IDX training.
• Experience in project management or handling multiple clients at a given time
• Background in art and design is preferable but not a requirement.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• Wordpress knowledge is a strong plus.
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.

Key Competencies:

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable