HR Quality Assurance Specialist - mid-shift (for a GBS Organization)

HR Quality Assurance Specialist ensures the accuracy, compliance, and effectiveness of HR service delivery through audits, performance monitoring, and continuous improvement initiatives. This role evaluates HR processes, identifies gaps, and partners with stakeholders to enhance service quality and governance.

• Mid-shift schedule.
• Onsite reporting at BGC 3 times a week.
• Two positions available.

• Quality Audits: Conduct audits of HR activities (case management, calls, chats, documentation) to ensure compliance and accuracy.
• Performance Monitoring: Track KPIs, analyze trends, and provide feedback to improve service delivery.
• Results Reporting: Prepare reports and communicate findings, risks, and recommendations to management.
• Root Cause Analysis: Facilitate RCA sessions, develop corrective actions, and monitor resolution.
• Continuous Improvement: Collaborate on process optimization initiatives to enhance employee experience.
• Compliance Support: Assist with internal audits, ensure adherence to HR policies, and maintain governance standards.

• Bachelor’s degree in Business, Finance, Quality, or related field; Master’s preferred.
• Certifications in ISO, Lean Six Sigma, or similar are an advantage.
• Minimum 3 years of experience in Quality Assurance, auditing, or process improvement within a GBS environment.
• Strong background in audits, compliance, RCA, and continuous improvement.
• Experience in regulated environments and data privacy compliance is preferred.