Backoffice Assistant Manager (US Payroll) - Hybrid Reguralization

The 360 Companies is growing — and we’re hiring!

Join a fast-paced, people-driven team that’s making a real impact. We believe in empowering our people, recognizing talent, and fostering a culture of collaboration and innovation. If you're looking for a company where your ideas matter and your growth is prioritized, this is the place for you.

Assistant Backoffice Manager (Talent Payroll & Onboarding)

Location: Onsite – Cebu IT Park

Shift: 8:00 AM – 5:00 PM US PST | Monday to Friday- 11pm-8am Local PH Time

Compensation: To Be Discussed

• Monthly Perfect Attendance Bonus of Php2,000
• Complete Government Contributions
• Fun, Friendly, and Non-toxic Environment
• Free Coffee Every Day!
• HMO and Life Insurance on Day 1
• Paid Time Off
• Annual Appraisal (Based on Performance)
• Anniversary Bonus
• 5-Day Work Week
• Dress Down Fridays!

Be a part of something great. Grow your career at The 360 Companies — where people, performance, and purpose come together.

About the Role:

If you're someone who thrives in a fast-paced environment, has strong operational insight, and a passion for people development, we want you on board.

What We’re Looking For:

• Minimum 2 years' experience in a similar role – Operations, Program, or Backoffice Manager (US account preferred)
• Solid understanding of KPIs, performance metrics, and scorecard reporting
• Strong command of MS Excel and PowerPoint
• Excellent English communication skills – verbal and written
• Quick learner with strong analytical and problem-solving skills
• Highly organized, excellent time management, and a strong sense of urgency
• Team player with a proactive mindset and willingness to get hands-on
• Degree in Management, Accountancy, or Finance is a plus
• Must be open to working onsite during the US graveyard shift

Job Description:

• Oversee daily backoffice operations, Push for optimum performance, Ensure that monthly KPI goals/targets as well as SLAs (service level agreements) are achieved and exceeded by the whole team and by each team member
• Monitor, Manage, and Ensure that the backoffice team, as well as the team leaders' performance and individual team members' performance meet the expectations of Management; Prepare daily, weekly, monthly reports for Management Team
• Hiring/Training/Onboarding: Assist with hiring process and take the lead in new hire Training and full onboarding of backoffice specialists.
• Cross Training: Take the lead in onboarding/training new team leaders and cross training existing ones.
• Communicate team and individual goals; work on ensuring that KPI goals are achieved by the teams and team members consistently
• Identify training needs; Recommend and create Training materials for the team.
• Provide individual coaching to team leaders and skill transfer by ensuring that leaders are providing appropriate support to the specialists (Team Leaders should have 1 coaching per team member per week; while the manager should have 1 coaching per TL per month) (coaching targets may change depending on the need)
• Audit - Provide random audit on timekeeping, performance, and process adherence and compliance of team leaders and specialists
• Ensure that the team (team leaders and team members) is following department company and departmental protocols and policies
• Answer team member questions, help with team member problems, and oversee team member work for quality, process compliance and company policies compliance. Ensure that everyone in the team has the sense of urgency and 100% accuracy in handling requests
• Communicate and follow through deadlines and KPI goals to team members
• Develop strategies to promote team member adherence to company regulations and performance goals; Conduct monthly recognition programs to boost morale and motivation.
• Conduct and Lead team meetings, trainings, and refresher trainings to update members on best practices and continuing expectations
• Generate and share comprehensive and detailed reports about team and individual performance, mission-related objectives, and team/individual goals
• Lead the weekly and daily team meeting/Huddles
• Performance Management: Take the lead in ensuring that all probationary members for regularization are evaluated timely and all underperforming members are provided with enough support backed up with documentation (refresher trainings; coaching sessions)
• Process Improvement: Identify process issues/gaps and make the necessary improvements by creating the SOPs and rolling it out to the stakeholders whenever applicable
• Provide quality customer service, including interacting with internal customers (branches) and effectively handling internal customer escalations (branches, talents, management)
• Help promote a company culture that encourages top performance and high morale.
• Identify and address problems and opportunities for improvement
• Provide encouragement/motivation to team members and team leaders, lead by example, and create an inspiring team environment with an open communication culture
• Optimize Standard operating procedures to attain maximum efficiency and consistent accuracy as well as sense of urgency
• Process Payroll and/or work on Onboarding tasks in the absence of the payroll specialist/onboarding specialist
• Additional/Other Ad-hoc tasks may be assigned when the need arises