Customer service manager
San Jose
Job Description
Posted on 2 May 2026- Lead and coach the customer service team
- Oversee daily operations and call flow
- Handle escalated customer issues
- Communicate with customers in at least 3 language (English, Spanish, Mandarin)
- Monitor performance metrics and service quality
- Improve processes and customer experience
- Prepare reports and collaborate with management
- Fluent in English, Spanish, Mandarin, and Portuguese
- 1 year of customer service experience (management preferred)
- Strong leadership and communication skills
- Ability to analyze data and improve workflows
- Proficient with CRM and customer service software
- Organized, professional, and solutions‑focused
Work location
SAN JOSE CITY, NUEVA ECIJA
Remarks
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