HUMAN RESOURCE BUSINESS PARTNER

Job Description

Duties and Responsibilities:

• To establish and develop a strategic relationship with Client stakeholders and other HR Business Partners by understanding the business needs and recommending the necessary approach in driving its business directives in accordance and compliance with both the Philippine labor laws and company-specific guidelines. (Strategic Partnership)
• To identify, understand and support the business using data-driven studies and recommend or provide a systematic approach or resolution. (Data-Driven Solution)
• To further align the huge portion of business sense and acumen of any HR person sitting in our accounts and that interest is to grow all businesses through superior HR services vs. traditional HR. (Business Driven)

• To implement discipline management and ensure that due process is followed in compliance with both the Philippine labor laws and company-specific guidelines and Client-specific policies.
• Enables the Exit Management Process by ensuring separating employees undergo a rigid and proper exit process and complete specific requirements and can sign off quitclaim and waiver.

Utilizes the acquired information to build on retention and process improvement initiatives of the company.

• Conducts orientation, onboarding and refresher courses with clients.
• Points of Contact for all related day-to-day HR concerns for our clients.
• Applies consultative problem-solving skills.
• Job shadowing with employees to better understand their KPIs and the Client's business operations, as necessary.
• Participates in meetings that involve a range of issues as needed and/or assigned (e.g. personnel actions, regulatory requirements, actions involving outside agencies, inter-department needs, etc.)
• Participates in presentations, such as business reviews and reports.
• Conducts regular site visits to clients.

• Point of contact for employee concerns, including necessary documentation and certifications.
• Conducts and facilitates HR-related enablement sessions to ensure that employees are kept updated as well as informed on the latest policies, guidelines and systems in use essential to the completion of the employee's work.
• Ensures that all HR-related service level agreements (SLAs) are met within the specified timelines.
• Ensures timely communication, execution, and completion of the performance evaluations for beginning, mid and year-end appraisals, and other evaluations, as necessary.
• Oversees and reviews employee movement documentation to ensure accuracy in records and that employees are updated on their new movements and/or status within the organization.
• Provide support to the People Experience Team to identify strategies that will increase employee engagement.
• Ensure that all HR-related deliverables, documentation, and action items are submitted, filed and/or processed within a prescribed period in relation to but not limited to Labor Law standards, all forms of internal and external audits and/or government-mandated directives.

• Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
• Handle or escalate complaints or questions regarding discrepancies.
• Manage input of bonuses, commission and/or deductions.

• Is tasked to take on additional projects as necessary and as instructed by immediate superior or one-up manager.

• Proficient Oral and Written Communication Skills
• Strategic and Critical Thinking
• Flexibility
• Project Management
• Interpersonal Skills
• Conflict Resolution
• Strong Sense of Insightful Business Acumen/Intelligence

• Bachelor's Degree in Psychology, Industrial Psychology, Organizational Development, Human Resources Management or related fields.
• 3-5 years experience in an HR Generalist role with at least one other HR discipline
• Highly proficient in Microsoft Office Suite (preferred)
• Strong Employee Relation experience as Field and Specialist
• Project Management Skills
• At least 3 solid years experience with Employee/Labor Relations
• Preferably exposed in the BPO Industry (willing to render night shift)
• With experience with account management handling more than 200 FTEs
• Vastly knowledgeable about the Labor Law of the Philippines
• At least 2 years as an HR Generalist
• Exposed to a customer-oriented environment
• Willing to work on any KMC sites