Customer service assistant

Job Description

The Host Operations Officer is responsible for assisting casino VIP guests during their visit to Newport World Resorts.

• Coordinate arrangements related to gaming activities, preferences and stay of guests, ensure coordination with other departments is seamless and arrangements are facilitated accordingly
• Assist guest queries and processes relating to membership, gaming programs, promotions & events, and other related inquiries
• Facilitate guests program buy-in and settlement and other gaming account related transactions and inquiries at the Cage
• Achieve and promote a high standard of service level and professionalism through proactive engagement with guests
• Ensure tasks are executed accurately and in a timely manner
• When required, host/attend special promotion or events within or outside the property
• When required, accompany guest/s to City tours, Yacht cruises, Private Jet arrival and send off
• Rotate shifts and duties to arrival & departure assistance at the airport

Qualifications/Requirements

• Must complete at least two (2) years in College
• Preferably with relevant experience in Hospitality and Gaming industry
• Good verbal communication skills (knowledge of foreign languages, dialects is a plus)
• Excellent analytical and critical thinking skills
• Knowledge in office applications (GSuite, MS Office, etc.)
• Strong interpersonal skills
• Ability to build good working relationships and deal with different types of individual
• Organized and has great attention to details
• Focused and organized
• Able to work alone and with a team

Work location

PASAY CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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