Customer Service Assistant (BYD Cubao)

Job Description

ACMobility is looking for a passionate and customer-focused Customer Relations Assistant to join our team! If you love creating great experiences, solving concerns, and building loyalty, this is your chance to make a real impact.

The Customer Relations Specialist ensures excellent customer service by handling feedback, conducting follow-ups, supporting aftersales programs, ensuring compliance, organizing care activities, and maintaining customer areas to promote satisfaction, loyalty, and service retention at ACMobility.

What You'll Do:

• Be the friendly voice that checks in with customers post-sale and after service.
• Gather insights through surveys and ensure every concern is heard, documented, and resolved.
• Share your findings in monthly reports to help us grow even better!

• Send out timely reminders for Periodic Maintenance Services (PMS) via text, Viber, email—you name it!
• Step in as our telemarketing hero when needed.
• Help boost service intakes, retention rates, and parts sales through creative aftersales initiatives.

• Keep our team aligned with key consumer laws like the Consumer Act, Lemon Law, and Data Privacy Act.
• Be the go-to person for compliance awareness and updates.

• Plan and execute customer care activities that spark joy and loyalty.
• Help attract new vehicle buyers and keep our service bays buzzing with happy return customers.

Qualifications:

• A degree in Marketing, Advertising, Mass Communications, or Business Management
• At least 1 year of customer service experience (bonus points if it's in automotive!)
• Strong communication and interpersonal skills
• A passion for excellence and teamwork
• A knack for customer handling and service innovation