Medical Virtual Assistant - Virtual Assistant - Philippines - ref. m341515
This a Full Remote job, the offer is available from: Philippines
This is a remote position.
Virtual Rockstar is looking for a proactive and organized Medical Virtual Assistant to support a dynamic physical therapy practice based in Massachusetts. This full-time, remote position plays a key role in ensuring a smooth patient experience, from insurance verifications and appointment coordination to virtual reception and administrative support.
About our client:
Our client is a leading physical therapy provider serving the Watertown, MA community. With a commitment to personalized care, evidence-based techniques, and holistic wellness, the clinic helps patients recover from injuries, manage chronic conditions, and optimize their physical health.They believe in high-quality service, collaborative teamwork, and clear communication — both with patients and among staff.
As a Medical Virtual Assistant, you’ll serve as the first point of contact for patients while supporting critical front-office and billing operations. You’ll help ensure that patients are scheduled, informed, and cared for from the moment they reach out — allowing in-clinic staff to focus on treatment.
Responsibilities
Reception & Patient Coordination- Manage the appointment calendar, reschedule sessions, and maintain a waitlist.
- Respond to patient inquiries via phone (RingCentral) and email with professionalism and care.
- Coordinate new and returning patient scheduling based on therapist availability.
- Handle referrals from outside providers and ensure accurate intake documentation.
- Verify patient insurance coverage for physical therapy services.
- Obtain and track pre-authorizations as needed.
- Update patient files with current insurance information and documentation.
- Liaise with insurance providers to clarify benefits and resolve coverage discrepancies.
- Explain insurance-related information clearly to patients and assist with any related concerns.
- Monitor and follow up on pending insurance claims.
- Maintain and update electronic medical records in Prompt EMR.
- Prepare, review, and file necessary forms and documents.
- Answer and direct incoming calls professionally via RingCentral VoIP.
- Manage fax correspondence and handle digital filing.
- Assist with email correspondence and general administrative follow-up.
- Prompt EMR (electronic medical record management)
- RingCentral (VoIP phone system)
Requirements
Required:
- Experience in a medical or physical therapy office setting (virtual or in-person).
- Knowledge of insurance verification and pre-authorization processes.
- Excellent communication skills — verbal and written.
- Highly organized with attention to detail and accuracy in data entry.
- Comfortable using digital tools, including EMRs and VoIP systems.
- Ability to multitask and prioritize in a fast-paced, team-oriented environment.
- Commitment to HIPAA compliance and patient confidentiality.
Preferred:
- Prior experience with Prompt EMR.
- Understanding of physical therapy-specific insurance and documentation needs.
- Experience managing patient communications, scheduling, and referrals remotely.
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.
Salary:
$6.00-7.50
This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.