Operations Manager New

The role ensures efficient, cost-effective, and compliant operations while maintaining the highest standards of food safety, product quality, inventory control, and customer service. This role has a onsite work requirement in Mandaluyong and will be reporting to the company Owner.

Tasks and Responsibilities:

• Lead Supply Chain & Logistics: Own and optimize inbound and outbound flows; ensure timely, accurate, cost-efficient delivery across all channels and regions.
• Supervise Cold-Chain Warehousing & Inventory: Oversee cold storage and ambient warehousing teams/3PLs; ensure inventory accuracy, correct FEFO/FIFO storage, temperature integrity, and on-time order fulfilment.
• Manage Vendors, 3PLs & Systems: Track performance of 3PL, cold-storage, and transport partners against SLAs and cost; oversee the ERP (NetSuite) for real-time operations data and reporting.
• Cost & Performance Management: Set and monitor operations KPIs (OTIF, fill rate, cost-to-serve, spoilage, dock/throughput); drive continuous improvement and cost savings.
• Cross-Functional Alignment: Coordinate with Sales, Finance, Procurement, and Customer Service so operations support revenue and growth targets.
• Compliance & Confidentiality: Enforce trade/customs, NMIS, and food-safety compliance; protect company data; uphold strict non-compete and confidentiality obligations.

Job Requirements:

• Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, or Business Administration (Master's a plus).
• 5-7+ years in logistics, warehousing, and distribution, preferably in food/FMCG or cold chain, with managerial scope.
• ERP-savvy (NetSuite, SAP, or similar) and advanced Excel; strong command of inventory, logistics, and cross-border/inland trade practices.
• Strong leadership, structured problem-solving, and team management; able to make data-driven decisions in a fast-paced environment.
• High integrity, discretion, and loyalty to company interests
• Curious about and open to AI and automation tools