Workplace Enablement, Office Administration and Facilities Head

Position Summary

We are looking for a senior leader to head our Office Operations team in Manila. Internally, this role is titled Senior Manager, Office Operations and is a department head position, sitting as part of the local leadership team.

You will work closely with global functional leaders and the Director of Philippine Operations to ensure our people have a safe, efficient and high quality workplace that enables them to perform at their best.

The Opportunity

At our firm, we believe exceptional workplaces do more than support business operations. They create environments where people can perform at their best, collaborate effectively and deliver outstanding service to our clients.

As our Senior Manager, Office Operations, you will have the opportunity to shape the workplace experience for one of our largest global operations centers. Your leadership will influence how our people work every day by ensuring our workplace is safe, efficient, resilient and aligned with global standards.

This role goes beyond traditional facilities management. It brings together workplace operations, employee experience, office planning, business continuity, sustainability, vendor partnerships and operational excellence. You will play a key role in creating an environment that supports business growth while strengthening our culture and enabling our people to succeed.

We are looking for a leader who combines strategic thinking with operational excellence, builds trusted relationships with stakeholders, develops high performing teams and leads with integrity, sound judgment and accountability. Someone who understands that the best workplaces are not simply well managed spaces, but ecosystems that empower people, strengthen trust and enable business success.

Key Responsibilities

• Lead day to day office operations across a high volume, multi shift shared services environment.
• Oversee space and workplace planning, facilities management, office systems and refurbishment projects.
• Manage relationships with the building and landlord, transport and shuttle providers, and other key vendors.
• Support office engagement activities, CSR initiatives and internal events with local and global teams.
• Ensure operational efficiency, compliance and alignment with global and local workplace standards.

• Lead Facilities, Reception and Guest Services, and Office Services teams across different shifts.
• Drive workforce planning, hiring, performance management and team development.
• Oversee outsourced vendors and services including security, housekeeping, maintenance and pantry operations.
• Manage office logistics, administrative support, meeting room bookings and transport coordination.
• Support onboarding and relocation logistics in partnership with HR, Global Mobility and global functional leaders.

• Manage OPEX, CAPEX budgets, vendor spend and occupancy related costs for the Manila office.
• Track financial performance, reporting and cost optimisation initiatives.
• Support fit outs, renovations and major workplace projects with Finance and global teams.
• Ensure compliance with financial controls, procurement processes and approval workflows.

• Maintain compliance with physical security, health and safety and regulatory requirements.
• Oversee access controls, emergency communications, evacuation planning and drills.
• Manage business continuity and crisis response processes related to workplace operations.
• Coordinate with security vendors and internal stakeholders to ensure a safe and resilient office.

• Ensure compliance with the firm’s sustainable operations guidelines for the Manila site.
• Support annual reporting on greenhouse gas emissions and related standards as required.
• Lead engagement on environmental sustainability initiatives and local building mandates.
• Coordinate with property management and vendors on sustainability opportunities in partnership with the firm’s global sustainability team.

• Bachelor’s degree in Business Administration, Engineering, Facilities Management or a related field.
• At least 15 years of relevant experience in facilities management and office administration within a corporate or shared services environment.
• At least 5 years in a leadership role as a Department Head, Operations Manager, Facilities Manager or equivalent, with experience as part of a leadership team.
• Proven experience in vendor management, contract negotiation and building administration.
• Strong global stakeholder management, negotiation and problem solving skills.
• Solid experience in office operations, budgeting and administrative controls.
• Experience managing OPEX and supporting CAPEX planning, budgeting and tracking.
• Excellent verbal and written communication skills with the ability to influence and build relationships across all levels of the organisation.

• Location: Bonifacio Global City, Manila
• This is an onsite role based in our Manila office.
• Schedule: Primarily mid shift, with flexibility to adjust working hours based on business and operational needs.
• Onsite presence is required five days a week due to the nature of the role and responsibilities.