INT-9BBA696 I Front Office Associate (Rotating Schedule)

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATE!

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
• Answers and disperses calls and inquiries
• Welcomes / receives applicants, visitors and clients of the Company
• Responds/addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mails
• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
• Manages the front office on a daily basis
• Assists photocopy, printing, scanning client request
• Gatepass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area
• Any ad hoc duties as required

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Provides administrative support to members
• Provides unmatched customer experience
• Builds strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

• Attends ticket request within SLA
• Assists office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Distributes monthly treats
• Follows operational processes and procedures
• Enforces house rules and security policy

• Maintains Office Show-readiness, cleanliness and maintenance
• Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
• Coordinates with Customer Success Lead for any facilities/Building issues

To apply, you must be an expert on the following requirements:

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high level clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites
• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
• At least 1-2 years work experience as Front Office Staff or Admin Assistant

It will also be favorable if you are knowledgeable in:

• Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
• Hospitality or Customer service background is a plus