Front Office Manager
San Juan Full-time
About the role
As the Front Office Manager for Awesome Hotel Inc.', you will play a pivotal role in ensuring the smooth and efficient operation of the hotel's front office. Responsible for overseeing the daily activities of the front desk team, you will be the primary point of contact for guests, ensuring they receive exceptional service throughout their stay.This full-time position is based in the beautiful seaside town of San Juan La Union.
What you'll be doing- Manage and coordinate the activities of the front desk team, including scheduling, training, and performance management
- Oversee the check-in and check-out process, ensuring a seamless and positive guest experience
- Respond to guest inquiries and concerns, providing prompt and effective solutions
- Manage the hotel's reservation system, ensuring accurate and up-to-date information
- Monitor and maintain cash handling procedures, ensuring proper accounting and reconciliation
- Collaborate with other departments to ensure the hotel's overall operations run smoothly
- Implement and maintain front office policies and procedures to improve efficiency and customer satisfaction
- Minimum 5 years of experience in a front office or hotel management role
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests and staff
- Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service
- Proficient in using hotel management software and other relevant technologies
- Thorough knowledge of front office operations, including reservations, check-in/check-out, and guest relations
- Proven leadership and team management skills, with the ability to motivate and develop staff
- Fluency in English and the local language
About us
Awesome Hotel Inc.' is a leading hospitality provider in the Philippines, known for our commitment to providing exceptional guest experiences. With a portfolio of properties across the country, we are dedicated to creating unique and memorable stays for our customers.Our company culture values innovation, teamwork, and a passion for delivering excellence in all that we do.
Apply now to join our team as the Front Office Manager and be a part of our exciting journey!
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