Business Analyst I

• Experience mining data from various sources
• Skills using a variety of statistical and business intelligence tools, including Minitab, Excel, R, SQL, Business Objects, Power BI, Tableau, Qlik Sense, Python, and SAS Business Intelligence
• Good English communication skills - ability to communicate thoroughly through verbal and written mediums
• Knowledge of ticketing tools such as CA, Unicenter, ServiceNow, Remedy, Siebel, CRM etc.
• Basic knowledge on ITIL version 3 frameworks (Incident Life Cycle Management)
• Ability to observe, asks questions, listen actively, and give and accept feedback effectively
• A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment
• Familiarity of computers and infrastructure level technical terms
• Ability to work autonomously
• Flexibility in assigned working hours
• Time management and follow-up skills with ability to plan, organize, and prioritize a large workload, and handle several tasks simultaneously
• An understanding and observance of strict confidentiality policies and standards
• Attendance and schedule adherence are requirements of this position
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization
• May develop advanced skills using tools and equipment appropriate for the position or specialization
• Using established procedures and working under immediate supervision, performs assigned tasks
• Work is routine and instructions are usually detailed

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