Business Analyst - Insurance (Workers Compensation)

Job Description

Role Overview:

Where customization is needed, the analyst will document requirements, assess product impact, and help design solutions.

Key Responsibilities:

• Gain deep knowledge of the Policy Administration system, including user interface, configuration tools, and integrations.
• Review and interpret regulatory documents, documenting impacts on the product.
• Partner with customers to gather requirements and align them with product capabilities.
• Conduct walkthroughs of product features, identifying standard functions vs. required customizations.
• Produce documentation such as business requirements, functional specs, workflows, and traceability matrices.
• Facilitate requirements discussions and solution design.
• Configure product features (non-programming) to meet business needs.
• Support testing, peer reviews, training, and customer engagement as a subject matter expert.

Requirements:

• Bachelor's degree.
• 5–8 years of Business Analyst experience, with at least 2 years in the insurance industry.
• Workers Compensation insurance experience strongly preferred.
• Experience in application development/implementation projects in Agile environments (JIRA preferred).
• Strong communication, facilitation, and analytical skills.
• Attention to detail, customer orientation, and ability to manage ambiguity.
• Knowledge of the system development lifecycle.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Self-motivated, organized, and able to thrive in fast-paced environments.
• Strong ethics and professionalism.

• Open to working night shifts
• Hybrid schedule: 2 days per week onsite
• Willing to report onsite in Makati

• WFH setup, Joining goodies, Maternity leaves, Paternity leaves, Career break/sabbatical, Annual leaves, Rewards & recognition, Course reimbursements, Professional degree assistance, Performance bonus, Mobile bill reimbursements, Retirement benefits, Health & insurance