Senior Business Analyst

Role Overview

A global development-focused organization is seeking a Senior Business Analyst to support demand management and business analysis activities within its technology function. This role is responsible for gathering, analyzing, and translating business requirements into actionable deliverables, ensuring alignment with governance processes and organizational objectives.

The position plays a key role in bridging business and technology teams, enabling informed decision-making and effective prioritization of initiatives.

Key Responsibilities

• Analyze and evaluate business needs by developing a strong understanding of processes, objectives, and requirements.
• Lead requirements gathering sessions and translate findings into clear, structured documentation for technical teams.
• Ensure business requirements are validated and aligned with governance standards before progressing to approval stages.

• Collaborate with cross-functional teams, including enterprise architecture, security, and technical stakeholders.
• Communicate requirements effectively to both technical and non-technical audiences.
• Facilitate discussions and workshops to support alignment on business and IT priorities.

• Support demand intake, evaluation, and tracking processes.
• Maintain and update demand dashboards and reporting tools to ensure visibility of requests and statuses.
• Assist in managing budget tracking related to demand and project initiatives.
• Participate in or facilitate Request for Information (RFI) activities for new solutions and tools.

• Prepare documentation such as business cases, presentations, meeting materials, and reports.
• Document processes, identify inefficiencies, and recommend improvements to enhance operational effectiveness.
• Contribute to the development and refinement of policies, templates, and procedures related to demand management.

• At least 5 years of experience in business analysis, requirements management, or a related field.
• Proven experience working with enterprise systems and digital workplace tools such as:
• Oracle
• ServiceNow
• Microsoft 365
• SharePoint
• Strong experience in requirements documentation, process mapping, and business case development.
• Exposure to IT governance, demand management, or project intake processes is highly desirable.

• Strong analytical thinking and problem-solving skills
• Excellent business and technical writing capabilities
• Effective verbal communication and stakeholder management skills
• Ability to translate complex concepts into clear, actionable insights
• Strong organizational skills with attention to detail
• Ability to work in a multicultural, cross-functional environment
• Comfortable engaging with senior stakeholders and decision-makers

• Hybrid setup with required onsite presence based on business needs
• Collaboration with regional and global stakeholders across multiple time zones
• Dynamic and structured environment focused on governance, process improvement, and strategic alignment

• Opportunity to work within a globally recognized development-focused organization
• Exposure to enterprise-level IT governance and demand management processes
• Strong emphasis on stakeholder engagement and strategic impact
• Collaborative environment with diverse, international teams