Service and Parts Head
LausGroup of Companies Tarlac Full-time
Implements and achieve the approved daily, monthly and annual targets.
- Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
- Reviews the Aftersales performance and conduct forecasting of targets for approval.
- Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
- Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
- Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.
JOB SPECIFICATIONS:
- Candidate must possess at least a Bachelor's/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
- At least 5 year(s) of working experience in the related field is required for this position.
- Preferably Supervisors/Assistant Managers specializing in auto aftersales or equivalent.
- Excellent Customer-Relations/Customer-Handling skills.
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