Front Office Associate
Holiday Plaza Hotel Cebu Full-time
About the role
Join the dynamic Front Office team at Holiday Plaza Hotel in the vibrant city of Cebu City, Cebu. As a Front Office Associate, you will be the first point of contact for our hotel guests, responsible for delivering exceptional customer service and ensuring a seamless experience from check-in to check-out.This is a full-time position that will see you play a vital role in the overall operations of our reputable hospitality establishment.
What you'll be doing- Greet and welcome guests upon arrival, providing a friendly and professional first impression
- Handle all guest inquiries and requests efficiently and with a positive attitude
- Conduct accurate and timely guest check-ins and check-outs
- Assist with luggage handling and provide guidance on hotel facilities and local attractions
- Maintain a clean and organised front desk area at all times
- Effectively communicate with other hotel departments to ensure smooth operations
- Provide recommendations on dining, entertainment and other services to enhance the guest experience
- Handle cash and non-cash transactions with the utmost care and attention to detail
- At least 1 year of experience in a front office or customer service role within the hospitality industry
- Strong communication and interpersonal skills with the ability to speak English fluently
- Excellent customer service orientation and a genuine passion for delivering memorable experiences
- Proficiency in using hotel management software and other front office technology
- Flexible and adaptable, able to work in a fast-paced environment and handle multiple tasks simultaneously
- A team player with a positive, can-do attitude
- High school diploma or equivalent qualification
What we offer
At Holiday Plaza Hotel, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to a range of benefits including:
- Comprehensive health insurance and wellness programmes
- Opportunities for career development and advancement
- Discounts on hotel stays and dining at our in-house restaurants
- Paid time off and flexible scheduling options
- A vibrant and inclusive company culture that values teamwork and work-life balance
About us
Holiday Plaza Hotel is a leading hospitality brand with a strong presence in the Philippines. Established in 1985, we have built a reputation for providing exceptional guest experiences through our commitment to service excellence, innovative facilities, and a dedicated team of hospitality professionals.As we continue to grow, we're always on the lookout for talented individuals who share our passion for delivering unforgettable stays. Join us and be a part of our exciting journey!
Apply now to become our next Front Office Associate at Holiday Plaza Hotel in Cebu City.
Savills Philippines, IncCebu City
Savills Philippines is the leading full-service real estate solutions provider for local and multinational business locators.
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