Admin Assistant - IT Ops Team

As a Coordinator within Group Cloud Operations, you will help to deliver world class operations via organizing events, providing business communications to internal and external stakeholders and IT operations leadership and tracking key programs focusing on service delivery and improvements.

To become successful in this role, you would need to be proactive and independent people person, who is comfortable in communications and collaboration with all levels within organization and with external partners.

Responsibilities include, but are not limited to, the following:

• Work closely with various Group Office teams, AIA Business Units and internal delivery teams on service reporting deliverables and requirements.
• Liaise with AIA partners and internal delivery teams on service reporting.
• Organize events, meetings and trainings
• Be responsible in communications such as newsletters, executive updates, and reports using various platforms
• Consolidate and prepare daily / weekly / monthly / ad hoc operational reports across various service lines (i.e. operations, service level, capacity, service performance etc.) with the support from technical teams
• Be cloud operations focal point in onboarding new team members collaborating with e.g. HR, internal IT and facilities
• None, addition to standard performance goals set for this role
• Communicate effectively with stakeholders, including business unit stakeholders, security teams, other operational teams and senior management.
• Excellent command of spoken and written English to facilitate clear and concise communication.

Experience:

• Minimum 2 years of relevant experience in executive assistant or project mgmt. office role
• Solid experience in providing enterprise grade communications to executive level
• Comfortable with Microsoft collaboration tools such as Teams, Sharepoint and Office suite
• Ability to work systematically with multiple tasks and reports simultaneously
• Basic understanding of IT operating model design and best practices.

Skills:

• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment diligently and punctually.
• Accurate, proactive and accountable in organizing events and coordinating tasks
• People person who has natural aspiration to build relationships and collaboration across teams
• Ability to demonstrate independent subject matter leadership, judgment, and decision making.

This position will work under the direction of Associate Director, Cloud Operations.