Start ASAP - Customer Service Representative

HERE AT NEZDA

WE ARE HIRING!!!

The Support may be provided through voice (calls) or non-voice channels (email, chat), depending on business needs. The role requires delivering accurate information, resolving issues efficiently, and ensuring a high level of customer satisfaction while maintaining compliance with standards and policies.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Accurately document customer interactions and maintain updated records in the system
• Resolve customer issues in a timely and effective manner, escalating complex cases when necessary
• Ensure compliance with regulations, company policies, and data privacy standards
• Maintain high-quality service by meeting performance metrics (e.g., response time, resolution rate, customer satisfaction)
• Stay updated on account-specific guidelines, processes, and tools

Qualifications:

• Must be a College Graduate is preferred
• If 2 years in College/Undergraduate, it must have at least 6th months BPO Experience
• Fresh Graduates have a highly encourage to apply (with/without working experience)

Expectation:

• Competitive Salary
• HMO upon starting
• Growth