Real Time Analyst
IntouchCX Manila Full-time
Live Monitoring: Tracking queues, agent availability, and performance metrics (ASA, SL, Abandonment Rate) in real-time.
- Intraday Management: Adjusting agent schedules, breaks, and lunches to meet changing volume demands.
- Adherence Management:
Ensuring agents adhere to their assigned schedules and taking action on deviations.
Alldigi TechTaguig, 12 km from Manila
in Excel and forecast results
• Ability to multi-task, focus and complete reports for extended periods of time
• Attention to detail and high level of accuracy
• MS Excel, Word and Powerpoint proficient
Responsibilities:
• Manage the call volume, real...
TDCX PH IncManila
and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism, etc.)
• Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions...
GenpactMuntinlupa, 25 km from Manila
technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Real Time Analyst!
Your job will include the following activities:
Responsibilities:
The candidate...