CSR-Chat Support Representative-1 Interview Only/Up to 25k Package
STACKph Antipolo Full-time
About us
GDV BUSINESS SERVICES CO. is a dynamic and customer-focused organisation committed to delivering exceptional service across diverse sectors. We pride ourselves on building strong relationships with our clients whilst maintaining a supportive and collaborative work environment.Our team is dedicated to providing outstanding customer experiences and driving business success through professionalism, innovation and a genuine commitment to our clients' needs.
About the role
We are seeking a CSR-Chat Support Representative to join our growing customer service team in Antipolo City, Rizal on a full-time basis. This is an exciting opportunity to be the voice of our company, providing exceptional support to our customers through chat channels.In this role, you will be responsible for handling customer inquiries, resolving issues efficiently and maintaining the highest standards of customer satisfaction. Your communication skills and problem-solving abilities will be instrumental in creating positive customer experiences and building lasting relationships on behalf of GDV BUSINESS SERVICES CO.
Key responsibilities- Respond to customer inquiries via chat in a timely, professional and courteous manner
- Provide accurate information about products and services to address customer questions and concerns
- Troubleshoot and resolve customer issues efficiently, escalating complex matters when necessary
- Document all customer interactions accurately using our systems and maintain detailed records
- Maintain a positive and empathetic approach whilst managing multiple chat conversations simultaneously
- Identify customer needs and provide personalised solutions to enhance satisfaction
- Follow company protocols and procedures to ensure consistency in service delivery
- Contribute to a supportive team environment and share knowledge with colleagues
- Meet or exceed performance targets including response time, resolution rate and customer satisfaction metrics
- High school diploma or equivalent qualification
- Proven experience in a customer service or chat support role (minimum 1-2 years preferred)
- Excellent written communication skills with the ability to express ideas clearly and professionally
- Strong typing speed and proficiency with computer systems and chat platforms
- Exceptional multitasking abilities and capacity to handle multiple concurrent conversations
- Outstanding patience and empathy when dealing with customers
- Problem-solving mindset with the ability to think critically and provide practical solutions
- Ability to remain calm under pressure and handle challenging situations professionally
- Reliable, punctual and committed to maintaining consistent attendance
- Familiarity with CRM systems or customer service software (desirable)
- Strong attention to detail and accuracy in documentation
What we offer
We provide a competitive salary package up to 25,000 per month, commensurate with experience and qualifications. Working with GDV BUSINESS SERVICES CO., you will benefit from full-time employment with a professional team that values your contributions.We are committed to supporting your professional development and creating a positive workplace culture. Our position offers the opportunity to develop your customer service expertise, build meaningful connections with clients and be part of a growing organisation.
We encourage a collaborative environment where your ideas are heard and your hard work is recognised.
How to apply
If you are a motivated and customer-focused professional ready to make a difference in our organisation, we would love to hear from you. Please apply now with your updated CV and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this role.Shortlisted candidates will be invited for interview.
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