Training Manager

Job Title: Training Manager - Beverage

The Training Manager is responsible for designing, implementing, and evaluating learning programs that enhance employee skills, improve operational performance, and support overall service excellence across all F&B outlets.

1. Training Strategy & Planning

• Develop the annual learning and development plan aligned with business goals.
• Conduct Training Needs Analysis (TNA) for stores, departments, and leadership levels.
• Align training programs with service standards, operational manuals, and brand requirements.

1. Program Development

• Create training modules for customer service, product knowledge, safety & sanitation, barista skills, leadership development and soft skills training.
• Update Standard Operating Procedure (SOP) training content regularly.
• Design onboarding and certification pathways for new hires.

1. Training Delivery

• Facilitate classroom, online, and on-the-job training sessions.
• Conduct store visits to reinforce training and evaluate skill applications.
• Mentor and guide trainers, supervisors, and store managers in delivering training.

1. Evaluation & Continuous Improvement

• Implement post-training assessments and skills validation.
• Monitor training impact on store performance and employee behavior.
• Improve training content based on feedback, audits, and performance data.

1. Compliance & Quality Assurance

• Ensure compliance with food safety, sanitation (HACCP), and health regulations.
• Maintain training records, training logs, and certification reports.
• Support internal audits by ensuring employees meet required compliance standards.

1. Stakeholder Collaboration

• Work closely with Operations, QA, HR, and Store Managers to identify training needs.
• Provide recommendations to leadership on performance gaps and interventions.
• Support new store openings through training deployment.

QUALIFICATIONS

• Bachelor’s degree in Psychology, HRDM, Business, Hospitality Management, Education, or related field.

• At least 3–5 years of training experience in the Food & Beverage, Hospitality, or Retail industry.
• Experience in training design, facilitation, and competency development.

• Strong presentation and facilitation skills
• Knowledge of food safety standards
• Excellent communication and interpersonal skills
• Ability to design training materials
• Analytical and results-oriented
• Proficient in MS Office and e-learning tools