Front of the House Training Manager

Front of the House (FOH) Training Manager

Location: Mandaluyong City

Job Summary

The ideal candidate has a strong background in casual dining restaurant operations, extensive experience in FOH training, and a passion for developing high-performing teams while ensuring exceptional guest experiences.

• Develop, implement, and continuously improve FOH training programs covering service standards, guest experience, restaurant operations, and company policies.
• Lead onboarding, classroom training, and on-the-job coaching for restaurant managers, supervisors, and front-line FOH team members.
• Ensure consistent implementation of service excellence standards and operational procedures across all restaurant branches.
• Conduct regular store visits, training audits, and performance assessments to identify development opportunities and operational gaps.
• Partner with Operations and HR teams to develop learning strategies that support business objectives and employee growth.
• Design training materials, manuals, service guides, and competency assessment tools to strengthen learning effectiveness.
• Monitor training effectiveness through performance metrics, customer satisfaction results, and operational KPIs.
• Coach restaurant leaders in people management, coaching techniques, and talent development to build high-performing teams.
• Lead initiatives that promote customer service excellence, employee engagement, and continuous learning across the organization.
• Stay updated with industry trends and best practices to enhance restaurant training programs and guest service standards.

• Bachelor's Degree in Hotel and Restaurant Management (HRM), Hospitality Management, or any related field.
• Minimum of 5 years of managerial experience in restaurant training, preferably handling Front of the House (FOH) operations.
• Preferably with experience from casual dining restaurant groups.
• Strong expertise in FOH operations, service excellence, guest experience, and people development.
• Proven experience in designing, facilitating, and evaluating training programs for restaurant operations.
• Excellent leadership, coaching, facilitation, and presentation skills.
• Strong communication and interpersonal skills with the ability to influence stakeholders at all levels.
• Experience in conducting operational audits, performance coaching, and competency assessments.
• Proficient in Microsoft Office applications and learning management or training systems is an advantage.
• Willing to travel to restaurant branches as needed.