E-Commerce Customer Support VA - Manila

Role Overview:

You will also support operational tasks such as order management, data analysis, and troubleshooting to help enhance overall team efficiency. The ideal candidate is tech-savvy, detail-oriented, and able to work independently with strong problem-solving skills.

Key Responsibilities:

• Serve as the primary point of contact for customers regarding order status, shipping inquiries, returns, and related issues.
• Manage and track orders using Warehouse Management Systems (WMS) and escalate issues appropriately
• Communicate effectively between customers and operations to ensure timely resolution of problems
• Maintain and analyze inventory and order data using advanced Excel functions.
• Quickly learn and adapt to new tools, systems, and processes, seeking technical support when needed.

Provide administrative support and assist with operational research tasks as required.

Mandatory Requirements:

• Tech-savvy with the ability to learn new systems quickly, including WMS or similar order management platforms.
• Prior experience with ERP, order management, or inventory tracking tools is essential.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Excellent communication skills for effective coordination between teams and customers.
• Advanced Excel skills, including formulas, lookups, and data organization.
• Self-motivated and quick learner, committed to long-term employment and stability.

Preferred Skills:

• Proactive mindset with the ability to anticipate issues and resolve them independently.
• Strong technical proficiency to efficiently navigate multiple software systems.
• Quick adaptation to evolving processes and tools.
• Excellent organizational skills ensuring accuracy in data management and communication.

• Work remotely with a stable, growing company.
• Join a dynamic team that values innovation and operational efficiency.
• Enjoy a structured work schedule and long-term job security.