Customer Service/Support - Technician I – Monitoring Service
Nityo Infotech Quezon City Full-time
Nityo infotech Services Philippines is currently looking for 26 HEADCOUNTS of: Customer Service/Support - Technician I – Monitoring Service (HVACR) | Open for Fresh Graduates
- Location: SM Cyberwest, Quezon City
- Setup: Hybrid
- 3x onsite per week
- Equipment Provided
- Schedule: Shifting Quarterly (Weekends off not guaranteed)
- Salary: ₱24,000 + Competitive Benefits
Qualifications:
- Must have good communication skills
- Graduate of any 4-year degree
- Fresh graduates and Associates graduates welcome
- Customer service background is a plus
- Experience in offshore service operations is an advantage
- Basic knowledge of MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)
Responsibilities:
- Diagnose HVACR/refrigeration alarms based on SLA
- Contact customers via phone/email with accurate documentation
- Analyze alarm history and graphs for sound decision-making
- Update and confirm completed work orders
- Handle inbound/transferred calls as needed
- Process: Must be open for 1 online interview and 1 face to face interview
Nityo InfotechQuezon City
Job Description
URGENT HIRING: Customer Service- Technical I Monitoring Service
• Location: Quezon City
• Work setup: Hybrid, Shifting schedule (Weekend off not guaranteed)
QUALIFICATIONS: Graduate of any 4 years course
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