German Speaking | Customer Service Representative
About the role
Join our dynamic team at iOPEX Technologies Philippines Inc. as a German Speaking Customer Service Representative. In this full-time role based in Taguig City, Metro Manila, you will be the key point of contact for our valued German-speaking customers, providing exceptional service and support to ensure their satisfaction.
What you'll be doing- Respond to inbound customer inquiries and requests via phone, email, and chat in fluent German
- Resolve customer issues promptly and with a focus on providing a positive customer experience
- Document customer interactions and maintain accurate records
- Identify opportunities to improve customer service processes and procedures
- Collaborate with cross-functional teams to enhance customer satisfaction
- Participate in training and development programs to continuously improve your skills
- Fluency in spoken and written German, with excellent communication skills
- 1-2 years of experience in a customer service or call centre environment
- Strong problem-solving and decision-making abilities
- Proficient in using computer systems and customer service software
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Excellent interpersonal and teamwork skills
What we offer
At iOPEX Technologies Philippines Inc., we are committed to creating an inclusive and supportive work environment that empowers our employees to thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and career growth.Join our team and be part of an organisation that values your contributions and fosters your long-term success.
About us
iOPEX Technologies Philippines Inc. is a leading provider of innovative business process outsourcing solutions. Our mission is to empower our clients with cutting-edge technologies and exceptional customer service. With a focus on delivering value-driven outcomes, we are dedicated to helping our clients achieve their business goals and stay ahead of the curve.
Apply now to become our next German Speaking Customer Service Representative at iOPEX Technologies Philippines Inc.