Customer Service Representative
About the role
As a Customer Service Representative at access healthcare, you will play a crucial role in delivering exceptional customer experiences to our valued clients. Reporting to the Customer Service Manager, this full-time, on-site position in our Pasay City, Metro Manila office will see you engaging with customers via phone, email, and chat to address their queries and concerns in a prompt and professional manner.
What you'll be doing- Responding to inbound customer inquiries and providing timely resolutions
- Documenting customer interactions and maintaining detailed records
- Identifying opportunities to improve customer satisfaction and escalating issues as needed
- Adhering to access healthcare's customer service policies and procedures
- Contributing to a positive and collaborative team environment
- Strong communication and interpersonal skills, with the ability to empathise and connect with customers
- Excellent problem-solving and critical thinking abilities to effectively troubleshoot and resolve customer issues
- Proficiency in both written and verbal English, with the ability to communicate clearly and concisely
- Prior experience in a customer service or call centre environment, preferably within the healthcare or BPO industry
- Familiarity with customer relationship management (CRM) software and other relevant technology
- A genuine passion for delivering exceptional customer service and a commitment to continuous improvement
What we offer
At access healthcare, we are dedicated to creating a positive and supportive work environment for our employees. In addition to a competitive salary, you will enjoy a range of benefits, including:
- Comprehensive healthcare coverage and wellness programs
- Opportunities for career development and progression
- Flexible work arrangements and a focus on work-life balance
- A collaborative and inclusive team culture that values your contributions
About us
access healthcare is a leading provider of healthcare services in the Philippines, offering a wide range of solutions to our clients. With a strong commitment to quality and innovation, we strive to deliver exceptional customer experiences and drive positive outcomes for our patients and partners.Join our team and be a part of our exciting journey!
Apply now for this exciting opportunity to become a Customer Service Representative at access healthcare.