NON-GRAVEYARD Full Time Customer Support & Virtual Assistant
THE COMPANY
We are a premier wedding beauty company based in Los Angeles, known for our stellar reputation in the industry for over 19 years.
MUST HAVE REQUIREMENTS – Read carefully
3+ years of full-time experience as a Customer Support Agent
2+ years of experience as a Virtual Assistant or 2+ years in an on-site, full-time administrative position
Available starting at 6:00 AM PH time, Tuesday through Saturday (10 hours/day, or more when necessary)
2 most recent professional references
BENEFITS
Supportive and caring work environment
NON-GRAVEYARD schedule
Top compensation: base salary + monthly performance bonus + 13th month bonus
Holiday parties + birthday celebrations and gifts
Paid PH holidays
Health insurance coverage
Happiness & wellness membership
Opportunity for advancement into an Operational Partner with profit-sharing
KEY RESPONSIBILITIES- Customer Support:
- Respond to emails, texts, calls. Uphold inbox ZERO daily.
- Monitor/respond to urgent matters at all times.
- Appointment setting.
- Create invoices/proposals, managing bookings.
- Manage workflow(s).
- Utilize HoneyBook, Google Calendar, Google Slides, Google Voice, etc.
- Organizational Support:
- Provide support to the CEO and team.
- Daily admin tasks. Manage calendars.
- Organize files and documents.
- Issue monthly/quarterly team awards.
- Utilize Slack, ClickUp, Google Sheets, etc.
- Sales & Marketing:
- Leads follow-up.
- Manage workflow/automation/projects.
- Create newsletters/campaigns.
- Handle holiday greeting cards/gifts.
- Utilize Flodesk, Paperless Post, Amazon, William Sonoma, etc.
- Vendor Support:
- Assist vendors' needs via email/text/call.
- Compute partner points, issue rewards.
- Prepare monthly statement.
- Manage contact info.
- Website/Platform Maintenance:
- Update web pages
- Add new albums to the website
- Manage company profiles and reviews on third-party platforms.
- Utilize ShowIt, Canva, Yelp, WeddingWire, etc.
Are you looking for a once-in-a-lifetime opportunity to evolve into a valued partner on our team and enjoy profit-sharing for long-term financial growth and stability?
If you meet these high standards, start your application now: https://form.typeform.com/to/G1erq5mL
Type “SK” after your full name in question #1.
We look forward to welcoming you to the Kohnur team!