DE027034-Record to Report Operations Specialist

apartmentAccenture placeSanta Ana scheduleFull-time calendar_month 

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

PROJECT NAME: Dawn
POSITION TITLE: Record to Report Ops Specialist

WORK SETUP: Hybrid

RESPONSIBILITIES:
  • Provides responsibility on OTC & PTP Tower overall performance to meet all agreed SLAs and KPIs.
  • Responsible for activities assigned by the Service Delivery Lead.
  • Timely reporting of OTC & PTP day-to-day team performance and issues.
  • Assist Team in all activities performed within Manila Service Center including workload balancing and mediate concerns or clarifications to Onshore Team.
  • Perform review and approval of processed documents by AP & AR Team for cash applications and billing.
  • Handle Client discussion including concerns, process clarifications and scope alignment.
  • Resolve complex inquiries including tasks and reports.
  • Monitor SLAs and provide metrics report for the Management and Client.
  • Monitor Team and individual performances.
  • Handle procedure updates and coordinate approval and discussion with the Client.
  • Handle escalations and implement process controls.
  • Responsible for coaching and mentoring of direct reports.
OTHERS:
Project Shift Schedule: Morning Shift
Project Rest Day: Weekends

Project/Team Location: Taguig Uptown Bonifacio Tower 3

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