Customer Support Agent for Video Game Account (non-voice)
Private Advertiser Bacolod Full-time
Position Overview
As a Customer Support Agent, you’ll assist players by investigating their concerns and providing clear, timely support. You’ll also share player feedback with developers to help improve the gaming experience. This role offers a dynamic environment, growth opportunities, and the chance to make a real impact.
Requirements- Strong English proficiency (written and spoken)
- Flexible, reliable, and accountable
- Proactive in solving player concerns
- Comfortable using knowledge bases
- Basic troubleshooting skills
- Available for full-time work, including shifting schedules, holidays, and weekends
- Can work fully onsite (office address in BCD to be discussed during interview)
- Customer service experience
- Familiarity with ticketing tools (Zendesk, Helpshift, etc.)
- Interest in video games
Iloilo, 42 km from Bacolod
Job Description
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